There is a Magical Formula to Enhance Patient Experience – Dr. Nitiz Murdia
There is a Magical Formula to Enhance Patient Experience
Echoing Dr. Kshitiz’s sentiments on enhancing patient experience, it is important to understand the creative, different, and unique ways you can really influence a patient’s decision. Every interaction forms an opinion, whether you have met the patients before or talked to potential ones.
We have tried a strategy at a centre and figured how locally centre heads can locally build teams to improve the overall patient flow and efficiency.
Check below image to know the MAGICAL formula:
How does this help:
It showcases the culture at Indira IVF. It gives you an opportunity to engage with your potential patients, who may relate to you and might find Indira IVF a comfortable, safe, and a non-judgment space for treatment
One of the ways to retain patients and generate positive word-of-mouth, it’s essential to intentionally create a delightful patient experience. It will help you surpass their expectation and increase peer-to-peer recommendations, build higher patient loyalty, and decrease patient churn.
This task will help you understand what would be most appropriate for patients – what is it that they would find comfortable. This is a chance to eliminate any doubt they might have and persuade them to choose Indira IVF over any other fertility clinic.
So, this new year, let’s make meaningful and authentic connections. Let’s earn some emotional income – because when your patient is happy you are happy! Let us all learn to help them navigate this sensitive journey of being parents, by understanding the needs of the whole patient, including the medical, financial, social, and emotional dimensions of their life.
Happy new year to all of you.