Dr. Shaveta Dewan, Chief of Clinical Compliance and Excellence
“End of the year is time to reflect upon how we performed and what we accomplished in the year gone by and to plan and resolve for the upcoming new year. On the Quality and accreditation front, the year 2022 saw a visible cultural change amongst staff towards maintaining high compliance to quality processes at all times, not just during internal or external audits. We saw the ownership for quality shift from the leadership to staff at all levels. This is a big achievement for all of us. Quality at the grassroots is what drives excellence in any organization and we are moving swiftly in the right direction, congratulations and thank you! As we enter the new year, let’s strive to improve every process in our purview that we think is not perfect. This will need a lot of collaboration with your colleagues, both within and outside your departments, and a mindset of ownership towards the organization. Every process perfected takes us a step closer to improved patient safety, better patient outcome and enhanced patient satisfaction, and that must be our ultimate goal. Here’s wishing you and your families a very happy, healthy and joyous 2023. “